September 28, 2022

6 Ways to Fix Outlook Emails Not Showing on Your Device

Outlook emails not showing up is a very common problem that most Outlook users have faced. Users complain about not receiving emails or received emails are not displayed. This issue usually occurs due to poor internet connection or data file limit.

There could be other possible reasons for Outlook email errors which are mentioned in the article below. You can start with the solutions by repairing your internet connection and clearing the cache.

Let’s look at the causes and then move on to the fixes.


Why are Outlook emails not showing up?

We can’t always say what causes emails not showing up in Outlook, but we can definitely identify some of them. Here are some possible causes of the errors you are facing.

  • Cache accumulation: Previously deleted files accumulate on the server and create different problems later. Deleted emails need to be deleted again from the mailbox to get rid of the piled up junk files.
  • Bad internet connection: One of the main reasons why most Outlook account holders have problems regarding emails not showing up is the internet connection. Remember to fix your internet connection or mobile data before moving on to other causes and fixes.
  • Oversized PST files: OST and PST files have a limit of only 50 GB on Outlook 2010 and later versions. So, if you are not receiving new emails, this could be the reason. When the files start hitting the limit or crossing the limit, you will not receive new emails.
  • Added filter in display settings: Filters such as recipients, senders, certain words, time, etc. can be added in Outlook emails. If you used filters and forgot about them, emails that do not match the filters will not be displayed.

How to Fix Outlook Emails Not Showing?

Outlook email issues are easy to fix. Going through your Outlook settings and making changes might also work for you. We have compiled some of the best solutions for Outlook emails not listed below.

Clear Outlook Cache

The file cache must be cleared so as not to cause other bugs in the application. If you haven’t done this in a while, check the cache files and delete them all.

Follow these steps to find and delete Outlook cache files:

  1. Press Windows + R
  2. Type this command: %localappdata%MicrosoftOutlook
  3. Press the Enter key
  4. Open RoamCache case
  5. Press the Ctrl + A keys
  6. Right click on any folder
  7. Click on Wipe off
    empty the cache

After that, navigate to the Recycle Bin on your desktop and empty the Recycle Bin as well.

Display settings

There is a display setting in Outlook that affects how emails are displayed. Column formatting, sorting, filtering, etc. are defined by the display settings. There may be wrong default settings, which prevent Outlook emails from showing. You can try some changes in the settings by following these steps:

  1. Open Outlook.
  2. Press on See in the top menu bar
  3. Click on Display settings
  4. Click on Reset current viewreset view
  5. Click on Yes
  6. Click on OKAY.

Clean up the mailbox

The emails you deleted are stored on the server as the trash. You should also delete old emails from there to free up storage space for you. Here’s how:

  1. Open Outlook
  2. Go to Files from the top menu bar
  3. Scroll to Mailbox settingsmailbox settings
  4. Click on Tools
  5. Click on Mailbox cleaning
  6. Click on Emptyempty
  7. Click on Yes

Exchange account settings

Your emails are downloaded from the live mailbox to the local system whether you use an IMAP (allows you to access emails from anywhere) or MAPI (allows the application to send or receive emails via the Microsoft application).

Outlook stores emails for one year only on the local machine. You will need to make some changes in the Exchange account settings so you can access emails that are more than a year old. You can follow these steps to do so:

  1. Open Outlook
  2. Go to Case from the top menu bar
  3. Go to Account settings
    Account settings
  4. Double click on your email account
  5. Click on To change
  6. Drag the slider by saying “Keep mail offline for“far rightchange
  7. Click on Next
  8. Click on Do.

Reduce Outlook Data File Size

Due to the data file limit of 50 GB in Outlook 2010 and later versions, you will need to reduce the size of data files. This way you will have more storage and be able to receive more emails. Follow these steps to reduce the size of data files:

  1. Open Outlook
  2. Go to Case from the top menu bar
  3. Go to Account settings
  4. Go to Account settings AgainAccount information
  5. Go to the Data file tongue
  6. Select the mailbox file
  7. Click on Settings
  8. Click on Compact Now
    compact now
  9. Click on OKAY

Deselect Leave a copy of emails on server

You may have deleted so many emails till this date. The copy of deleted emails is stored on the server if “leave a copy of emails on server” is enabled. This will accumulate the copies of the emails, which will take up even more storage and create problems. You disable this by following these steps:

  1. Open Outlook
  2. Go to Case from the top menu bar
  3. Go to Information
  4. Click on Account settings
  5. Click on Account settings Again
  6. Double click on your email
  7. Click on More settings
  8. Go to Advanced
  9. Uncheck leave a copy of email messages on the serverleave-a-copy-of-the-message-on-the-server