May 14, 2022

Avdor CIS Launches Plug-and-Play Call Recording Device for SMBs

Avdor CIS, a leading provider of state-of-the-art call recording and multimedia solutions, announced that the company has launched Crystal Box, a plug-and-play call recording device for SMEs and branches of remote companies.

Crystal Box positions Managed Service Providers (MSPs) to provide easy and affordable call recording services to their SBM customers and enterprise customers with remote branch locations.

Crystal Box is a standalone call recording device that works on T1/PRI E1, SIP trunks or extensions and analog ports. The device supports high-quality MP3 audio encoding for reduced IP bandwidth in cloud streaming and includes 1 tera of storage, which is suitable for up to approximately 100,000 on-premises call recordings. For each call recording, Crystal Box captures and stores the dialed number, caller ID, call time, call date, and call duration.

The device includes a management GUI with built-in call search features. Optional AI-driven call transcription and call scoring features are available and require integration with the hosted or on-premises edition of Avdor CIS’ flagship Crystal Quality recording solution.

Crystal Box is deployable in a secure plug-and-pay installation. The device allows flexible integration with external applications and facilitates rapid deployment in almost any cloud or on-premises environment.

Crystal Box is available through Avdor CIS’ global network of managed service providers and other sales channel partners.

Mathieu Bonnel, CTO of Recom in France
We are long-time partners of Avdor CIS and are always impressed with the company’s new innovations. This important product release from Avdor CIS will help us expand our market reach and offer call recording services to a new group of customers.

Avi Levi, CEO of Avdor CIS
Our Crystal Box solution is an ideal option for MSPs to expand their portfolio of value-added services and offer call recording solutions for new customer segments, including VSEs, SMBs and corporate branches. We are pleased with the initial orders we have received from our existing MSP partners and have high expectations for attracting interest from new MSP partners.